Shipping policy
Shipping Policy
Shipping Policy for Pam’s Custom Creations
Pam’s Custom Creations is dedicated to providing you with a seamless shopping experience. This Shipping Policy outlines the details of our shipping practices, including delivery times, methods, and associated costs. By making a purchase from Pam’s Custom Creations, you agree to the terms and conditions described in this policy.
Our turnaround time will be up to 10-21 business days and we strive to have them out faster. During holiday rush times this is subject to change. When products are posted, we are very open regarding our turnaround time. Please remember these items are handmade and do require a little time to create.
2. Shipping Methods and Delivery
2.1. Shipping Carriers: We work with reputable shipping carriers to ensure reliable and timely delivery of your orders such as USPS and UPS. Please keep in mind that due to the upcoming holidays, shipping carriers can sometimes delay packages due to their workload.
2.2. Shipping Options: During checkout, you can select from available shipping options, which may include standard, expedited, or express shipping, depending on your location. Pick up option is also available at checkout.
2.3. Estimated Delivery Times: Delivery times vary based on your location, selected shipping method, and product availability. Estimated delivery times will be provided during the checkout process. Our Processing times and turn around times are separate from shipping times.
2.4. Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
2.5. International Shipping: Pam’s Custom Creations may offer international shipping to select destinations. Please note that international shipping may incur additional fees, such as customs duties and taxes, which are the responsibility of the recipient.
3. Shipping Costs & Delays
3.1. Shipping charges are calculated based on factors including the shipping method, destination, order weight, and size. You will see the shipping cost during the checkout process before finalizing your purchase.
3.2. Free Shipping Pam’s Custom Creations may offer promotions, such as free shipping, from time to time.
3.3. Shipping Delays Pam’s Custom Creations is committed to meeting estimated delivery times; however, we cannot guarantee delivery dates. Shipping delays may occur due to factors beyond our control, such as weather, carrier issues, or high-demand periods.
3.4. Shipping Communication In the event of a significant shipping delay, Pam’s Custom Creations will make every effort to communicate updates to affected customers.
4. Address Accuracy
4.1. Address Information It is essential to provide accurate and complete shipping information during checkout. Pam’s Custom Creations is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
4.2. Address Changes If you need to make changes to your shipping address after your order has been placed, please contact our customer support team at contact@pamscustomcreation.com as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been shipped.
5. Returns and Refunds For information on returns and refunds, please refer to our Return Policy.
6.) Contact Us If you have any questions, concerns, or require assistance with your order or shipment, please contact our customer support team at: Email:contact@pamscustomcreation.com
We appreciate your business and aim to provide you with the best possible shopping experience. Thank you for choosing Pam’s Custom Creations for all your custom needs. By making a purchase through Pam’s Custom Creations you acknowledge that you have read and understood